Privacy policy

PRIVACY POLICY

Last updated: 28 August 2026

1. Introduction

Closet Finds (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, place an order or otherwise interact with us, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

Closet Finds, Renata Bajzek s.p.
Kapelski Vrh 29
9252 Radenci
Slovenia

Registration number: 7532261000
Tax number: 15633322
Email: closetfinds.info@gmail.com

3. Information We Collect

Depending on how you use our website, we may collect and process:

Contact Information: name, email address, telephone number and other contact details;
Order Information: billing and shipping address, products ordered, order history and related transaction information;
Account Information: account and profile information if you create a customer account;
Payment Information: information necessary to process your payment. Payment details are processed securely through the payment services available at checkout, and we do not directly store your full payment card details;
Technical Information: IP address, browser type, device information and similar technical data;
Usage Information: information about how you interact with our website, subject to applicable cookie and consent requirements;
Communication Information: messages and other correspondence when you contact us.

4. Legal Basis for Processing

We process personal data only where we have an appropriate legal basis, including:

Performance of a contract: to process orders, payments, deliveries, returns and customer requests;
Consent: where you have given consent, for example for certain marketing communications or non-essential cookies;
Legitimate interests: where necessary for purposes such as website security, fraud prevention and protecting our business, provided that your rights and interests do not override those interests;
Legal obligations: where we are required to retain or process information under applicable accounting, tax, consumer protection or other laws.

5. How We Use Your Data

We may use your personal data to:

process and fulfil your orders;
process payments, refunds and returns;
arrange delivery of your order;
provide customer support;
send transactional communications such as order confirmations and shipping updates;
maintain and secure our website;
detect and prevent fraud or misuse;
comply with legal and accounting obligations;
send marketing communications where permitted and, where required, with your consent;
understand and improve our website and services where permitted by applicable law.

6. Data Sharing and Transfers

We share personal data only where necessary to operate our online store, fulfil orders or comply with legal obligations.

This may include:

Shopify, which provides the e-commerce platform used to operate our store;
payment providers available through our checkout, for processing payments and preventing fraud;
delivery providers, for delivering your order;
service providers that support the operation, security, analytics or communication functions of our store, where applicable;
professional advisers and public authorities, where necessary or required by law.

We do not sell your personal data.

Some service providers, including Shopify and its subprocessors, may process personal data outside the European Economic Area. Where required, international transfers are protected using appropriate safeguards under applicable data protection law.

7. Your Rights Under GDPR

Subject to the conditions provided by applicable law, you may have the right to:

access the personal data we hold about you;
correct inaccurate or incomplete personal data;
request deletion of your personal data;
restrict certain processing of your personal data;
receive your data in a structured, commonly used and machine-readable format where the right to data portability applies;
object to certain processing based on legitimate interests;
object to direct marketing;
withdraw your consent at any time where processing is based on consent.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, contact:

closetfinds.info@gmail.com

We will respond within the period required by applicable data protection law.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected and for as long as required by applicable legal, accounting, tax and consumer protection obligations.

Order, transaction and accounting information may therefore be retained for the period required by applicable law.

Other personal data will be deleted or anonymised when it is no longer necessary for the purpose for which it was collected, unless we have another lawful basis for retaining it.

9. Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Our online store is hosted through Shopify, which provides infrastructure and security features used to operate the store.

However, no method of transmitting or storing information electronically can guarantee absolute security.

10. Cookies

We use cookies and similar technologies necessary for the operation of our website and, where permitted, additional technologies for purposes such as analytics, preferences or marketing.

Where required by law, non-essential cookies and similar technologies are used only after obtaining your consent.

You can manage your choices through the cookie consent options available on our website.

For more information, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.

The current version and its last updated date will be published on our website.

If required by law, we will provide additional notice or obtain consent for material changes.

12. Contact & Complaints

For questions about this Privacy Policy or to exercise your data protection rights, contact: